What do we use to report facility issues that we cannot fix?

• A. Service Channel
• B. Hospitality
• C. Email to manager
• D. Phone call to support

Answer: (A)

Reporting facility issues that you can’t fix right away requires a formal, trackable channel. Service Channel is designed for this purpose. It lets you submit a detailed service request with location, equipment, problem description, and urgency, and then automatically routes the issue to the appropriate facilities team. A ticket is created, assigned, and tracked through to resolution, giving you and the site clear visibility and an auditable record of the work.

Relying on an email to a manager or a phone call to support can be effective for quick fixes, but they risk slipping through the cracks, lacking a clear owner or due date, and not providing ongoing updates. Hospitality isn’t a reporting method, so it doesn’t offer the documentation or routing needed. Choosing a centralized system like Service Channel ensures issues are documented, prioritized, and followed up consistently, reducing downtime and confusion.