What steps should you take when equipment fails during service?

• A. Stop using the piece, switch to backup equipment if possible, notify supervisor, document the incident, and restart when resolved
• B. Notify supervisor, stop using the piece, document the incident, restart when resolved, switch to backup
• C. Restart when resolved, notify supervisor, stop using the piece, switch to backup, and document incident
• D. Stop using the piece, restart when resolved, notify supervisor, document the incident, and switch to backup

Answer: (A)

When equipment fails, safety and continuity come first. The immediate step is to stop using the piece to prevent injury, damage, or unsafe products. If a backup option is available and safe to use, switch to it so service can continue with minimal disruption. Next, notify your supervisor so they can coordinate the response, assign the proper maintenance or risk steps, and ensure everyone is informed. Document the incident for traceability—record what happened, the time, the equipment involved, the actions taken, and any impact on service or product. Only restart the equipment after the issue has been resolved and the device has been inspected and confirmed safe to operate, following the appropriate checks and safety procedures.