Which action is not part of Talking in Position?

• A. Providing end-of-shift feedback
• B. Greeting crew as they clock in
• C. Greeting and sharing shift expectations
• D. Setting daily expectations

Answer: (A)

Talking in Position is about starting the shift with clear, proactive communication that sets the tone and aligns the team for the service. Greeting crew as they clock in builds a welcoming, present leadership presence and signals that you’re ready to lead. Greeting and sharing shift expectations helps everyone understand their roles and what the day’s standards and rhythm will look like. Setting daily expectations communicates the priorities and goals so the team stays focused on the most important tasks during service. Providing end-of-shift feedback, while valuable, isn’t part of Talking in Position—it’s a wrap-up moment after service used to review performance and coach for the next shift, not the in-position guidance at the start of the day.